Government of India has an online Grievance forum at
The government wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc etc.
I know many people will say that these things don’t work in India, but this actually works as one of our colleague in CSC found. The guy I’m talking about lives in Faridabad. Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents including this guy. But it was only this guy! Who used the above listed grievance forum to highlight his concern. And to his surprise, BSNL and Municipal Corporation of Faridabad was served a show cause notice and the guy received a copy of the notice in one week.
Government has asked the MC and BSNL about the goof up as it’s clear that both the government departments were not in sync at all.
So use this grievance forum and educate others who don’t know about this facility. You can go to website. This way we can at least raise our concerns instead of just talking about the ‘ System’ in India.